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CASE FILE #4821

WHAT REALLY HAPPENED?

AUTO SALESPOSTED 18 MIN AGO
01 THE REVIEW
★★★★

“They wasted three hours of my Saturday.”

I had an appointment, drove 40 minutes, and the car was already sold. Then the salesperson tried to switch me into something $8,000 more expensive. Complete bait and switch.
C
VERIFIED CUSTOMERIdentity protected
02 THE REBUTTAL
✓ CLEAN RESPONSE

Here’s my side of the story.

The vehicle was available when the appointment was made Friday evening, but another customer completed the purchase before this guest arrived Saturday. I called twice that morning and left a voicemail. I offered two similar vehicles; the guest chose to look at the higher trim, then left when we could not match the original vehicle’s price.
R
VERIFIED REPRESENTATIVESales Representative · Identity protected

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