01 THE REVIEW
★★★★★
“They wasted three hours of my Saturday.”
“I had an appointment, drove 40 minutes, and the car was already sold. Then the salesperson tried to switch me into something $8,000 more expensive. Complete bait and switch.”
They left the review. Now hear the rebuttal.
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CASE FILE #4821
“I had an appointment, drove 40 minutes, and the car was already sold. Then the salesperson tried to switch me into something $8,000 more expensive. Complete bait and switch.”
“The vehicle was available when the appointment was made Friday evening, but another customer completed the purchase before this guest arrived Saturday. I called twice that morning and left a voicemail. I offered two similar vehicles; the guest chose to look at the higher trim, then left when we could not match the original vehicle’s price.”
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THE CODE
GOT SLAMMED BY A BAD REVIEW?